Effective Date: 01.09.2026

Return & Refund Policy

At Essaunce, we always strive to provide our customers with quality products and a smooth shopping experience. If you experience any issue with your order, our support team will be happy to assist you.

5-Day Return Policy

We offer a 5-day return policy from the date of delivery.

A return or refund request may be considered if the product is received damaged, defective, or expired.

To help us resolve the issue quickly, please contact our support team within 5 days of receiving your order and provide your order number along with clear photos or videos of the issue.

Please note that, unfortunately, we are unable to accept returns or refunds due to a change of mind.

How to Initiate a Return

1. Contact Our Support Team

If you receive a damaged, defective, or expired product, please contact our WhatsApp Support Team as soon as possible.

Kindly provide:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the problem

2. Return Approval

Our team will review your request and guide you through the return process.

If your return is approved, we will provide you with the return address and necessary instructions.

3. Sending the Return

Once approved, you may send the parcel through any courier service available in Pakistan to the return address provided by our team.

The return delivery charges will be paid by the customer.

We recommend using a trackable courier service and keeping your tracking details until the return has been successfully processed.

Refunds

Once we receive the returned product, our team will inspect it to confirm the reported issue.

If the product is confirmed to be damaged, defective, or expired, the applicable refund will be processed according to our refund procedure.

Please note that refunds are not available for products returned due to a change of mind.

Exchanges

If your product is received damaged, defective, or expired, we will be happy to assist you with an exchange where applicable.

Please contact our WhatsApp Support Team and follow the return instructions provided by our team.

The customer will be responsible for the return delivery charges.

Order Cancellation

If you would like to cancel your order, please contact our WhatsApp Support Team within 4 hours of placing the order.

We will do our best to accommodate your cancellation request during this time.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

Important Information

• Return requests should be made within 5 days of delivery.
• Returns and refunds are available for damaged, defective, or expired products.
• We are unfortunately unable to accept change-of-mind returns.
• Customers may use any courier service in Pakistan to send an approved return.
• Return delivery charges are the customer's responsibility.
• Our team will provide the return address after approving the request.
• Please contact our support team before sending any return parcel.

We're Here to Help

If you have any questions or concerns regarding your order, return, refund, exchange, or cancellation, please feel free to contact our support team. We will be happy to guide you through the process.

WhatsApp Support: 0325-1777075
Email: essaunceuk@gmail.com